Dear customers,

At Meduza Swimwear, our unwavering dedication revolves around delivering not only the finest in swimwear fashion but also an unparalleled level of customer service. We comprehend that situations may occasionally arise where you find it necessary to initiate a refund request. To ensure your complete understanding of our refund processes and guidelines, we kindly request you to peruse this Refund Policy attentively.

ELIGIBILITY FOR REFUNDS
We extend our refund policy to cover a range of circumstances, demonstrating our commitment to ensuring your satisfaction with every purchase. You can request a refund in the following situations:

Defective or Damaged Products
If you happen to receive a swimsuit that is defective or damaged, kindly reach out to our customer support team within 7 days from the date of receiving your order. We will be happy to assist you in arranging either a replacement or a refund.

Incorrect Size or Style
Should you receive a swimsuit in an incorrect size or style due to our oversight, please get in touch with us within 7 days from the date of receiving your order. We will promptly facilitate a replacement or issue a refund.

Order Cancellation
To request the cancellation of your order prior to shipment, please reach out to us within 24 hours of your purchase. We regret that we cannot accept cancellations beyond this timeframe.

If your order has not been processed, we will promptly provide a full refund. Please be aware that once an order has been shipped, it cannot be canceled.

RETURN AND REFUND PROCESS
To initiate the refund process, kindly follow these instructions:

1. Contact Our Support Team
   Send an email to our customer support team at Info@meduza-swimwear.com within the specified time frame, which varies depending on the reason for your refund request.
   
   
2. Provide Information
   When composing your email, ensure that you provide your order number, a detailed description of the issue, and any pertinent photos (if applicable). This will streamline the processing of your request.
   
   
3. Return Merchandise (if required)
   If we find that a return is required, we will furnish you with guidance on the procedure for returning the item(s) to us. Please make sure the swimsuit is in its original condition, complete with all tags and labels still attached.
   
   
4. Refund Processing
   Upon receiving the returned item(s) and confirming the issue, we will initiate the refund process. Refunds will be credited to the original payment method within 30 business days.
   
   

NON-REFUNDABLE ITEMS
Kindly be aware that the subsequent items are ineligible for refunds:

a. Swimsuits that have been worn, washed, or altered in any way.
b. Items that are not in their original condition or missing tags and labels.
c. Shipping charges (except in cases where the return is due to our error or a defective product).

 

CHANGES TO REFUND POLICY
MEDUZA SWIMWEAR retains the flexibility to make revisions to this Refund Policy as necessary. These modifications will become effective immediately upon publication on our website. We encourage you to periodically check this policy for updates to stay informed about any changes. Your awareness of our policy adjustments is appreciated as it helps us ensure a seamless and transparent payment process.

 

CONTACT US

If you have any questions or need assistance with your return or exchange, please reach out team at Info@meduza-swimwear.com.

We want to express our sincere gratitude for selecting MEDUZA SWIMWEAR! Your trust means the world to us, and we are dedicated to delivering a shopping experience that is not only secure but also incredibly convenient. Your satisfaction is our top priority, and we can't wait to serve you with our finest swimwear products.

Sincerely,
MEDUZA SWIMWEAR