Dear customers,

We are grateful for choosing our store as your preferred destination for premium swimwear designed to elevate your outdoor adventures, sports activities, and travel escapades!

At MEDUZA SWIMWEAR, we are committed to providing high-quality swimwear that makes you feel confident and beautiful. We understand that sometimes you may need to return or exchange a product, and we want to make this process as smooth as possible. Please take a moment to read our Returns Policy to ensure a hassle-free experience.

 

RETURNS
We apologize for any inconvenience, but we can only accept returns for our swimwear in cases where there is a problem with the product, such as defects or sizing errors on our part. Once a swimwear item has been purchased and worn, it comes into direct contact with the skin, making it unsuitable for resale due to health and safety regulations. To ensure the well-being of all our customers, we adhere to strict hygiene standards; therefore, swimwear items cannot be accepted for returns once they have been used or tried on.

However,
We offer a flexible return and exchange policy at MEDUZA SWIMWEAR, allowing you to return or exchange your MEDUZA SWIMWEAR product(s) within 14 days of the purchase date, if:

• The swimwear is unworn and unwashed.
• All original tags remain attached to the product.
• Hygienic liners are intact and undisturbed.

ATTENTION! Returns and exchanges are only available for products purchased directly from our website. If you purchased from a third-party retailer, please contact them for their return policy.

 

EXCHANGES
Should you desire to exchange your item for an alternative size or style, please follow these steps during the return process to help us understand your preferences better.

Once we receive the original product and confirm its eligibility for exchange, we will promptly dispatch your chosen replacement item to ensure your complete satisfaction. Your comfort and style are our priority, and we aim to make the exchange process as seamless as possible.

 

RETURN SHIPPING
The return shipping costs are the responsibility of our valued customers unless the return is necessitated by a manufacturing defect or an error on our part.

For your peace of mind and the safe return of your items, we strongly advise using a traceable shipping method and considering package insurance. Your satisfaction is paramount to us, and we want your return experience to be secure and worry-free.

 

REFUND PROCESS
Upon receipt of your returned items and thorough verification of their condition, we will initiate the refund process within a timeframe of 30 business days.

The refund will be credited to the original payment method used for the purchase. We aim to efficiently process your refund, ensuring a seamless and timely resolution for your return. For additional details and comprehensive information, please refer to our Refund Policy.

 

DEFECTIVE AND INCORRECT ITEMS
In the event that you receive an item that is defective or not what you ordered, we kindly request that you get in touch with our dedicated team within a period of 7 days from the date of receiving your order.

Rest assured, we are committed to swiftly and effectively addressing the situation, offering you a prompt resolution to ensure your complete satisfaction with your MEDUZA SWIMWEAR purchase. Your comfort and confidence in our products are of utmost importance to us, and we are here to assist you throughout the process.

 

CHANGES TO RETURNS POLICY
MEDUZA SWIMWEAR retains the flexibility to make revisions to this Returns Policy as necessary. These modifications will become effective immediately upon publication on our website. We encourage you to periodically check this policy for updates to stay informed about any changes. Your awareness of our policy adjustments is appreciated as it helps us ensure a seamless and transparent payment process.

 

CONTACT US
If you have any questions or need assistance with your return or exchange, please reach out team at Info@meduza-swimwear.com.

We want to express our sincere gratitude for selecting MEDUZA SWIMWEAR! Your trust means the world to us, and we are dedicated to delivering a shopping experience that is not only secure but also incredibly convenient. Your satisfaction is our top priority, and we can't wait to serve you with our finest swimwear products.

Sincerely,
MEDUZA SWIMWEAR